Consumers expect quick responses from companies and brands. If there is a problem, the time between annoying, angry, and antagonistic can be measured in hours. The only way to keep up with the customer’s questions and feedback is to expand the communications loop, by using fast and reliable communication tools such as 2 way sms chat. However, text messages alone do not solve all communication problems. Today sellers need to see 2 way sms chat as one of the many channels to reach customers and build customer loyalty. From SMS to email to voice to communications in the application, all channels must be synchronized to have a consistent brand message.
Currently most users use instant messaging services more than phone calls or email, which will make it easier for them to adopt this channel to communicate with companies. According to a study of people, people prefer to use instant messaging channels to phone calls. These data clearly show us the new communication trends and will undoubtedly affect the communication channels between customers and companies.
Messaging goes beyond getting support when you need it. Everyone is looking for easier, better and faster ways of doing things. Nobody likes to be in suspense waiting for help. Nobody likes to do a simple task over and over again that could be automated. More and more people want to be able to send a quick message and achieve something. Carrying out daily tasks such as getting your bank balance, booking a trip, or changing an appointment with the dentist should not require human assistance. All this is possible with 2 way SMS.
Public service situations are very common, and the recurrence of common situations is normal, however, the quality of service in these situations will depend on the response capacity of your company or your customer service area. The quality of the customer experience is essential and should become a profitable channel rather than a drain. Real-time conversations in addition to personalized attention increase the quality and perception of your company’s service.
Do not limit a good customer experience by sacrificing resources that can improve your communication channels. Opting for a solution of this type involves losing the human element, an essential component if we talk about good customer service. Now, the challenge for companies is to achieve a good customer service that allows profitability without degrading the interaction with the client. In a growing battle to be in the top heart and top of mind of the customers, loyalty becomes a prize. Automating the answers can be efficient, but sacrifices the client-company relationship to the point where they can leave the ship. With our automated and customized opt-in and opt-out implementation, you will never have to worry about back-end logic.
However, there are things you should pay attention to, even if you have a provider that makes sending SMS very easy. Sending an SMS message seems simple enough, until you encounter an unexpected obstacle. Only an unsupported letter can significantly reduce the total number of characters per message, which can cause a message to be divided into two or more messages, thus increasing the cost of your SMS campaign. Things get even more difficult when the messages have to be sent in different languages and the language and transliteration options are included.
REPLACES TELEPHONE SUPPORT FOR A 2 WAY REAL-TIME CHAT
To avoid client defection, why not semi-automate the process? It is just to give the customer service staff the ability to provide excellent response times while making your daily work more efficient. The chat in two – way, ay us, we allow chats simultaneously handle the same amount of time it would take you to handle 1 call. A customer service agent could efficiently manage multiple customer requests. The moment a client contacts an agent, our platform immediately identifies it as an existing or new client, so there is no need for additional authentication, which speeds up the process even more.
With real people who offer the best response times in the industry and handle multiple requests at the same time with the same care, your business retains the ability to correct the course of a conversation that can be diverted, something that is being lost with the growing use of chatbots. The chatbots not going away, and threaten to turn conversations with customers in non – human, losing the magic touch that conveys personal contact. Through 2 way chat, your business has a wider range of possibilities.
2 way sms chat – campaign:
Evaluate campaign efficiency by analyzing the response and delivery rates. Preventively calculate all the costs of your campaign on our portal.
Easily set up automatic responses for 2 way SMS campaigns at the number and keyword level.
Get one or more mobile numbers for your SMS campaigns. It is possible to use any number for several campaigns. Avoid expenses and provide an instantly recognizable and consistent channel for your campaigns.
What do we do?
One step ahead of the competition
Our 2 way or double-track SMS coverage covers 49 countries today. Our alliances, with telephone operators throughout the world, allow the daily expansion of our list.
Our exclusive technology allows your incoming messages to reach your platform instantly.
By speaking native languages, our skillfully trained technical support team ensures the direct continuity of bi-directional traffic flow 24/7. Our 2 way sms chat and our platform is connected end-to-end with IT systems and telecommunications companies. 2 way sms chat provides virtual telephone numbers with international reach that can be easily implemented in the applications, allowing P2A and P2P communication.
SMS chat by UltraSMSScript.com has been a leader in the worldwide commercialization of 2 way SMS for more than a decade. UltraSMSScript experts not only ensure that their messages reach their destination but the design and build the most effective campaigns possible. If you want to start a successful 2 way SMS campaign, trust the UltraSMSScript team to make this happen for you.
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